With few exceptions, all products sold by Pure Water Products are covered under a one-year warranty against defects. Any part that fails within the one-year period will be replaced—without cost for parts or shipping—by Pure Water Products, LLC.
Replaceable filter cartridges, filter media, membranes, chlorine pellets, and other expendable parts are not covered under this warranty, and should be replaced on a regular schedule by owner.
If you're having problems with a product or have any questions, give us a call at (888) 382-3814.
Our Model 77 Countertop Filter (and Double 77) are guaranteed for 1 year from the date of purchase. This covers the housing, elbows and tubing and faucet diverter valve. Replacement filter cartridges are not included in this warranty.
For over 25 years we offered the Model 77 with an lifetime guarantee for replacement parts. This warranty is still valid for existing customers who purchased their system prior to April 2024. Please contact us for assistance with replacement parts if your unit is covered by the lifetime warranty.
Hydrotech offers a three-year warranty on their Pura ultraviolet systems, excluding electrical components, which are covered under a one-year warranty.
Tomlinson faucets are covered under a two-year warranty against material or workmanship defects.
Aer Max is a component system, and carries separate warranties for individual parts:
Fleck filter valves are warrantied for 5 years, Structural filter tanks are guaranteed for 10 years.
Watts offers a limited warranty on their reverse osmosis units, extending 1 year from installation or 2 years from manufacture date.
H2O Chlorination, Inc. offers a limited warranty on their Well Pro units, extending 18 months from manufacture date.
(whole house & well units)